Computer repair and consulting services for PC and Macintosh systems. Provide hardware and software installation, troubleshooting and repair, data recovery as well as virus detection and removal. Custom system configuration. SOHO network design and install. Provide in-shop and on-site services to area residential and small-business customers, in addition to consulting services to Consolidated Telephone Company, St. Francis Catholic School, Hallett Community Center and other area organizations. www.brainerd.net/~macexprt

Provide one-on-one and telephone-based assistance to dial-up and broadband Internet subscribers for multiple computer platforms. Directly manage in-house helpdesk operations and advanced computer diagnostic and repair services - from software maintenance and training services to PC assembly and component-level repair. Maintain inventory and generate sales and asset tracking reports. Design and maintain corporate websites. Maintain corporate server, workstations and LAN. Develop and deploy marketing strategies for telephone, long-distance, Internet and cable television divisions. Produce radio, print and direct-mail advertising materials. Report directly to Paul Hoge, General Manager. http://techsupport.emily.net

Monitor and maintain SQL servers and web servers, perform system backup and recovery operations, web site rollouts, server and workstation maintenance, in addition to batch and valuation processing, database, report and document generation, and provide Level-II helpdesk support. Authored and implemented process changes and tested web content prior to implementation in "live" environment. Report to Cory Peterson, Director of Technology www.universalpensions.com

Create and maintain system backups for a mainframe-based data center, and provide multi-tier helpdesk support for networked users. Work with Sr. Programmer/Analyst and to ensure proper operation and maintenance of mainframe systems and full-time database availability. Work with MIIS programming language, SQL databases, OpenVMS and Windows NT servers. Generate monthly and annual financial reports, microfiche report tapes and verify charges and credits to patient accounts. Process internal and external documentation and perform hardware and software maintenance for PC and Macintosh workstations, laser and dot-matrix printers and other computer hardware. Report directly to Larry Humann, Director of IS. www.sjmcmn.org

Operate MCI-VII passenger coach units on day or evening trips, group camping/activity events and overnight functions in and around Minnesota. Inspect coach electronic and mechanical systems and log mileage and other information. Ensure passenger safety and comfort. Report to Leo Moran, President. http://www.reichertbus.com

Order and maintain inventory of chemical, paint and paint-related supplies in addition to providing knowledgeable customer service in hardware, plumbing, electrical and household departments. Operate shop tools and repair appliances and vacuum cleaners as required. Used chemical knowledge and digital spectrophotometer to analyze color samples and create custom-matched paint. Provided training on surface preparation and paint application methods. Report to store manager (Tom Nelson, Brainerd / Denise (Sutton) Hanson, Emily) www.acehardware.com

Supervised and coordinated labor force of at-home electromechanical and wire harness assemblers. Worked closely with engineering and quality assurance teams to ensure accurate assemblies, while assisting production control operations in developing realistic time-standards for projects. Reciprocated support with materials management by converting raw material to finished sub-assemblies for use in other plant operations. Pioneered database development to match skilled employees to their jobs and integrated computerized record-keeping and statistical tracking to ensure timely deliveries. Report directly to Plant Manager. www.nortechsys.com

Seminar-based courses to further demonstrate and supplement working knowledge of computer hardware and software maintenance and repair. www.rockhurst.edu

Studied electronic theory and principles as they relate to Direct Current circuits. Designed and built analog multi-meter and other small electronic projects. www.ntcmn.edu

Participated in various courses of interest, including English and Mathematics, Psychology, computers and Spanish. www.clcmn.edu